Reached out to the manfacturer and A+ customer service. Answered within 24 hours and resolved within 48 hrs. And the resolution was beyond expectations. They really do stand behind their product.
Now for the positives about the feeder I haven't shared before. We have 16 hens and are lower pecking order seem to be the smartest, they took to the feeder right away. The older ones were last to follow but by the end of the week they were all eating out of it and by the second week no longer spooked by the movement or noise when lid shut.
There is next to zero waste on the ground, they don't pick and choose what to eat by knocking half the feed on the ground. Major plus.
What motivated us to purchase was the sightings of a mouse and two rats visiting their run over the period of six weeks. We caught all three and switched to these feeders. We haven't had visitors picked up by the cameras again and no evidence of visiters.
These really do work as advertised. Food stays dry (ours is in a run though but we did leave outside initially thinking we'd have one outside the run and one inside to create less fuss (our head hens like to eat alone and won't share) and food did stay dry after it rained.
*>*>*>*>*>*>*>*>*>*>*>*>*>*>*>*>*>*>*
We ordered the first feeder 9/2023 to test out and get the girls trained before we left for a week long trip. All went well so we ordered a second that arrived 10/2023. First is working perfectly, the second I noticed the lid was stuck in up position .. see pic of mine stuck up on a slant.
Using someone’s pic posted in a review, the red arrow shows break. Not a screw so much as a welded screw like connection that came undone, a defect.
The lid is now off balance and doesn’t lift all the way on the left side .. if girls step on left it will go down but if they step on right, it’s stays up. Even if I was able to dismantle, can’t get anything into the hole.
Guess it’s hit or miss if the parts aren’t going to be defective. Contacting CS for help.