Terms & Conditions
GENERAL TERMS AND CONDITIONS
1. Liability Waiver
Release of Liability: Releases from liability and waives the right to sue RentACoop LLC; their employees, officers, volunteers, and agents from any and all claims, including claims for resulting in any physical injury, illness, death, or economic loss they may suffer or which may result from participation. Agrees to be responsible for his/her own medical expenses that may result.
Assumption of Risks: Participant understands the nature of the activity and the risks involved, and voluntarily accepts those risks, assuming all risks of their participation in this activity.
Legal Consequences of Agreement: Participant understands the legal consequences of signing this document, including releasing RentACoop LLC from all liability on behalf of themselves and any participating children or individuals.
Exclusion of Responsibility: RentACoop LLC is not responsible for any damages, injuries, or death incurred by the buying and/or use of (including but not limited to) chicks, chickens, chicken coops, chick hatching kits, chicken supplies, fertilized eggs, animal products, etc.
2. Refund and Exchange Policy
Have a question about your order or product? Please contact us at info@rentacoop.com or 1-800-642-3571 with your order number and details. We use our products here on our farm and know their capabilities best. We can help provide support, solutions, suggestions, and more!
Product Return Policy: We accept returns of unopened, unused products* within 30 days of receipt. Please contact us to initiate a return, as there is a 15% restocking fee and we will provide a prepaid shipping label for certain items which will be deducted from your refund. Items with electronic components, opened items, or items returned after 30 days are subject to a 30% restocking fee. Shipping costs and Gift Cards will not be refunded.
Exchanges: Please contact us with your order number, shipping address, and details at info@rentacoop.com for any exchanges. Exchanges are considered on a case-by-case basis and can only be made within 30 days of delivery. We will evaluate each case and help with solutions or support.
If you are experiencing a problem with your product, please let us know! We offer support for the lifetime of your product and are always happy to look closely into specific situations.
3. Product Disclaimer
Quality and Use Disclaimer: RentACoop makes every effort to ensure the quality and durability of its products. However, RentACoop is not responsible for misuse, damage caused by improper use, or environmental factors affecting product performance.
No Guarantee of Specific Results: While RentACoop products are designed to improve poultry care, no specific outcomes (such as egg hatchability or chick survival) are guaranteed.
4. Shipping and Delivery
Shipping Policies: Orders are typically processed and shipped within 3-5 business days. RentACoop ships within the continental United States and cannot ship to restricted regions. If a product arrives damaged, customers must notify RentACoop within 48 hours.
Responsibility After Delivery: RentACoop is not responsible for items once they have been delivered to the specified address, especially if the delivery is left unattended.
5. Privacy Policy
Data Collection and Use: RentACoop collects personal information for processing orders, customer support, and improving the customer experience. This data is handled in compliance with relevant privacy regulations.
Third-Party Sharing: Customer information may be shared with third-party services for shipping, analytics, or marketing purposes, but will not be sold or shared beyond what is necessary for RentACoop operations.
8. Intellectual Property Rights
Copyright and Trademark: All product designs, branding, images, descriptions, and other content on RentACoop’s website are the intellectual property of RentACoop LLC and cannot be reproduced, distributed, or used without permission.
9. Limitation of Liability
Limit on Financial Liability: In cases of dispute, RentACoop’s liability is limited to the purchase price of the product in question.
No Indirect or Consequential Damages: RentACoop is not liable for any indirect, consequential, or incidental damages arising from the use or inability to use a product.
10. Modification of Terms
Right to Update Terms: RentACoop reserves the right to modify these terms and conditions at any time. Changes will be posted on the website, and it is the customer’s responsibility to review the terms periodically for updates.
11. Governing Law and Jurisdiction
Choice of Law: These terms and conditions are governed by the laws of the state of Delaware.
Dispute Resolution: Any disputes arising from these terms shall be resolved first through mediation or arbitration before any court actions.
12. Product-Specific Care Instructions
Care and Usage Instructions: Customers are responsible for following all care and usage instructions provided with products to maintain quality and ensure animal welfare.
